一、概述与适用范围1. Overview & Scope
本隐私政策说明嘉兴正乾纺织品有限公司（以下简称"我们"）在您访问本网站（含移动端）及使用询盘、客户服务等功能时，如何收集、使用、存储、共享和保护您的个人数据。This Privacy Policy explains how Jiaxing Zhengqian Textile Co., Ltd. ("we", "us") collects, uses, stores, shares, and protects your personal data when you visit our website (including mobile), and use features such as inquiry forms and customer service.
本政策适用于通过本网站收集的个人数据。本网站同时遵守适用司法管辖区的法律，包括欧盟《通用数据保护条例》（GDPR，Reg. (EU) 2016/679）与中华人民共和国《个人信息保护法》（PIPL）。This Policy applies to personal data collected through this website. The site also complies with the laws of applicable jurisdictions, including the EU General Data Protection Regulation (GDPR, Reg. (EU) 2016/679) and the Personal Information Protection Law of the People's Republic of China (PIPL).
若本政策的中文版与英文版存在歧义，以中文版为准。In case of any inconsistency between the Chinese and English versions, the Chinese version shall prevail.
二、我们收集的信息2. Information We Collect
2.1 您主动提供的信息2.1 Information you provide
- 询盘表单：您的姓名、公司名称、电子邮箱、电话、产品需求（支数 / 成分 / 颜色 / 数量）及留言。Inquiry form: your name, company, email, phone, product requirements (count / composition / colour / quantity), and message.
- AI 客服对话：您在与网站在线客服交流时主动输入的文字内容。AI chat assistant: text you voluntarily enter when talking with our online assistant.
- 邮件 / 电话沟通：您通过我们公布的联系方式主动提供的任何信息。Email / phone: any information you voluntarily provide through our published contact channels.
2.2 自动收集的信息2.2 Information collected automatically
- 技术日志：访问时间、IP 地址、浏览器与设备类型、来源页面等，用于安全运行与访问统计。Technical logs: access time, IP address, browser and device type, referring page — used for security and analytics.
- 语言偏好：通过本地存储（localStorage）记录您的界面语言选择，以便您再次访问时保持一致。Language preference: stored locally (localStorage) to keep your interface language consistent on return visits.
我们不收集特殊类别个人数据（如种族、宗教、健康、政治观点等），请勿在询盘中主动提供此类信息。
We do not collect special-category data (e.g. race, religion, health, political views). Please do not volunteer such information in your inquiry.
三、信息的使用目的3. How We Use Your Information
我们仅将您的个人数据用于以下目的：We use your personal data only for the following purposes:
- 回复您的询盘，提供产品方案与报价；Responding to inquiries and providing product programmes and quotations;
- 履行与您的业务约定（打样、生产安排、交付、结算）；Performing our business engagement with you (sampling, production, delivery, settlement);
- 通过在线客服解答您的疑问；Answering your questions via customer service;
- 维护网站安全、排查故障、防范欺诈；Maintaining security, troubleshooting, and preventing fraud;
- 在获得您同意的前提下，发送业务相关的必要通知（如订单 / 样品进度）。Sending necessary business notices (e.g. order / sample progress) where you have consented.
我们不会将您的个人数据用于与上述目的无关的商业营销，亦不会出售给第三方。We do not use your personal data for unrelated commercial marketing, nor do we sell it to third parties.
四、处理的合法依据（GDPR）4. Legal Basis for Processing (GDPR)
依据 GDPR 第 6 条，我们基于以下合法依据处理您的个人数据：Under GDPR Article 6, we process your personal data on the following legal bases:
- 合同履行（Art. 6(1)(b)）：处理您发起的询盘、报价与订单所必需；Performance of a contract (Art. 6(1)(b)): necessary to handle your inquiry, quotation, and order;
- 合法利益（Art. 6(1)(f)）：保障网站安全、改进服务、防范欺诈；Legitimate interests (Art. 6(1)(f)): securing the site, improving service, preventing fraud;
- 同意（Art. 6(1)(a)）：在您明确同意时，用于营销通讯或可选 Cookie。Consent (Art. 6(1)(a)): for marketing communications or optional cookies where you have explicitly agreed.
依据中国《个人信息保护法》，我们在处理您的个人信息前将取得您的同意（法定例外情形除外），并遵循合法、正当、必要和诚信原则。Under PIPL, we obtain your consent before processing (except where the law provides otherwise), following the principles of lawfulness, legitimacy, necessity, and good faith.
五、数据共享与披露5. Sharing & Disclosure
我们不会出售您的个人数据。仅在以下必要情形下，向有限的对象共享您的部分信息：We do not sell your personal data. We share limited information only in the following necessary circumstances:
- 合作加工厂：为履行您所订购产品的打样与加工，我们需将必要的产品规格、数量与联系方式提供给承接生产的合作工厂；Partner factories: to fulfil sampling and production, we share necessary specifications, quantities, and contact details with partner manufacturers;
- 服务提供商：为我们提供网站托管、邮件、云存储等基础设施支持的服务商，且仅在其提供服务所必需的范围内；Service providers: vendors providing hosting, email, or storage infrastructure, limited to what is necessary;
- 法律要求：在法律法规要求或司法机关 / 监管机构依法调取时，我们可能被要求披露相关信息。Legal requirement: where required by law or requested by courts / regulators with legal authority.
我们与上述各方均通过合同或同等措施，要求其对您的个人信息承担保密与保护义务。We require all such parties, by contract or equivalent means, to keep your information confidential and protected.
六、数据存储与保留期限6. Storage & Retention
您的询盘及相关沟通记录主要存储于中国境内的服务器。我们仅在实现本政策所述目的所必需的最短时间内保留您的个人数据，通常为业务关系结束（或最后一次联系）后不超过 3 年；法律、审计或争议解决要求更长期限的除外。Your inquiries and related communications are stored primarily on servers located in China. We retain personal data only as long as necessary for the purposes stated here — generally no longer than 3 years after the end of the business relationship (or last contact), unless a longer period is required by law, audit, or dispute resolution.
超出保留期限或您依法请求删除后，我们将对您的数据进行删除或匿名化处理。Once the retention period ends or upon your lawful deletion request, we delete or anonymise your data.
七、国际数据传输7. International Transfers
作为一家中国企业，您的数据主要存储于中国。若因业务需要将您的个人信息传输至中国境外（例如使用境外云服务商或面向欧盟用户的服务处理），我们将依据《个人信息保护法》与 GDPR 的要求，采取标准合同条款、充分性认定或其他适当的保障措施，确保您的个人信息受到充分保护。As a Chinese company, your data is stored primarily in China. If we need to transfer personal data outside China (e.g. using an overseas cloud provider or serving EU users), we will apply Standard Contractual Clauses, adequacy mechanisms, or other appropriate safeguards under PIPL and GDPR to ensure adequate protection.
八、Cookie 与本地存储8. Cookies & Local Storage
本网站使用必要的本地存储以维持您的语言偏好等基础功能，不用于广告追踪或跨站画像。您可以通过浏览器设置清除或禁用本地存储；这可能影响部分体验，但不影响您提交询盘。This site uses necessary local storage to maintain basic functions such as language preference, and does not use it for advertising tracking or cross-site profiling. You may clear or disable local storage via your browser; this may affect some experience but not your ability to submit an inquiry.
九、AI 客服说明9. AI Chat Assistant
本网站提供在线 AI 辅助客服（聊天机器人），用于即时回应您的产品与订单咨询。This site provides an online AI-assisted customer assistant (chatbot) to respond to your product and order questions in real time.
- 您与客服的对话内容用于即时回应您的咨询，并可能用于改进服务质量；Your conversation is used to answer your questions and may help improve service quality;
- 在启用 AI 模型兜底时，相关对话内容可能被发送至我们的服务端进行处理；When AI-model fallback is enabled, relevant conversation content may be sent to our server for processing;
- 您可随时要求删除您与客服的对话记录（见第十条联系方式）。You may request deletion of your chat records at any time (see Section 10 for contact details).
十、您的数据主体权利10. Your Rights as a Data Subject
根据 GDPR（第 15–22 条）与 PIPL，您对自己的个人数据享有以下权利：Under GDPR (Articles 15–22) and PIPL, you have the following rights regarding your personal data:
- 访问 / 查阅复制：了解我们是否处理您的数据，并获取副本；Access / copy: know whether we process your data and obtain a copy;
- 更正 / 补充：更正不准确或不完整的个人数据；Rectification: correct inaccurate or incomplete data;
- 删除 / 被遗忘：在法定情形下要求删除您的个人数据；Erasure: request deletion where the law permits;
- 限制 / 反对处理：在特定情形下限制或反对我们对您数据的处理；Restriction / objection: limit or object to processing in specified circumstances;
- 数据可携：以结构化、常用格式获取您提供的数据；Portability: receive your data in a structured, common format;
- 撤回同意：随时撤回您此前作出的同意，不影响撤回前的处理效力；Withdraw consent: withdraw consent at any time, without affecting prior lawful processing;
- 解释说明（PIPL）：要求我们对自动化决策等处理规则予以说明。Explanation (PIPL): request explanation of processing rules such as automated decisions.
若您位于欧盟，您亦有权向本国数据保护监管机构提出投诉。If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.
十一、如何行使您的权利11. Exercising Your Rights
您可通过以下方式行使上述权利，我们将在法定时限内响应（GDPR 通常为 1 个月，PIPL 为 15 个工作日）：You may exercise the above rights through the contact below. We respond within the legal timeframe (generally 1 month under GDPR, 15 working days under PIPL):
为核实您的身份并保护您的账户安全，我们可能在处理请求前要求您提供适当的身份证明。To verify your identity and protect your account, we may ask for appropriate identification before processing your request.
十二、儿童隐私12. Children's Privacy
本网站面向企业客户与成年专业人士，不面向未满 16 周岁（或适用司法辖区规定的更低年龄）的儿童，我们亦不故意收集儿童的个人数据。如您认为我们不慎收集了儿童数据，请通过以上方式联系我们，我们将及时删除。This site is intended for businesses and adult professionals, not for children under 16 (or the lower age set by applicable law), and we do not knowingly collect children's data. If you believe we have inadvertently collected a child's data, contact us and we will delete it promptly.
十三、政策变更13. Changes to This Policy
我们可能不时更新本隐私政策。重大变更将通过网站公告或主动通知的方式告知您，并在本页顶部标注"最后更新"日期。本政策更新后，继续使用本网站即视为您接受更新后的内容。We may update this Policy from time to time. Material changes will be announced on the site or notified to you, with the "Last updated" date shown at the top. Continued use of the site after an update constitutes acceptance of the revised Policy.
十四、联系我们14. Contact Us
如您对本隐私政策或我们的数据处理有任何疑问，或希望行使您的数据主体权利，请随时联系我们：If you have any questions about this Privacy Policy or our data handling, or wish to exercise your rights, please contact us:
