Privacy Policy

1. Overview & Scope

This Privacy Policy explains how Jiaxing Zhengqian Textile Co., Ltd. ("we", "us") collects, uses, stores, shares, and protects your personal data when you visit our website (including mobile), and use features such as inquiry forms and customer service.

This Policy applies to personal data collected through this website. The site also complies with the laws of applicable jurisdictions, including the EU General Data Protection Regulation (GDPR, Reg. (EU) 2016/679) and the Personal Information Protection Law of the People's Republic of China (PIPL).

In case of any inconsistency between the Chinese and English versions, the Chinese version shall prevail.

2. Information We Collect

2.1 Information you provide

• Inquiry form: your name, company, email, phone, product requirements (count / composition / colour / quantity), and message.
• AI chat assistant: text you voluntarily enter when talking with our online assistant.
• Email / phone: any information you voluntarily provide through our published contact channels.

2.2 Information collected automatically

• Technical logs: access time, IP address, browser and device type, referring page — used for security and analytics.
• Language preference: stored locally (localStorage) to keep your interface language consistent on return visits.

3. How We Use Your Information

We use your personal data only for the following purposes:

• Responding to inquiries and providing product programmes and quotations;
• Performing our business engagement with you (sampling, production, delivery, settlement);
• Answering your questions via customer service;
• Maintaining security, troubleshooting, and preventing fraud;
• Sending necessary business notices (e.g. order / sample progress) where you have consented.

We do not use your personal data for unrelated commercial marketing, nor do we sell it to third parties.

4. Legal Basis for Processing (GDPR)

Under GDPR Article 6, we process your personal data on the following legal bases:

• Performance of a contract (Art. 6(1)(b)): necessary to handle your inquiry, quotation, and order;
• Legitimate interests (Art. 6(1)(f)): securing the site, improving service, preventing fraud;
• Consent (Art. 6(1)(a)): for marketing communications or optional cookies where you have explicitly agreed.

Under PIPL, we obtain your consent before processing (except where the law provides otherwise), following the principles of lawfulness, legitimacy, necessity, and good faith.

5. Sharing & Disclosure

We do not sell your personal data. We share limited information only in the following necessary circumstances:

• Partner factories: to fulfil sampling and production, we share necessary specifications, quantities, and contact details with partner manufacturers;
• Service providers: vendors providing hosting, email, or storage infrastructure, limited to what is necessary;
• Legal requirement: where required by law or requested by courts / regulators with legal authority.

We require all such parties, by contract or equivalent means, to keep your information confidential and protected.

6. Storage & Retention

Your inquiries and related communications are stored primarily on servers located in China. We retain personal data only as long as necessary for the purposes stated here — generally no longer than 3 years after the end of the business relationship (or last contact), unless a longer period is required by law, audit, or dispute resolution.

Once the retention period ends or upon your lawful deletion request, we delete or anonymise your data.

7. International Transfers

As a Chinese company, your data is stored primarily in China. If we need to transfer personal data outside China (e.g. using an overseas cloud provider or serving EU users), we will apply Standard Contractual Clauses, adequacy mechanisms, or other appropriate safeguards under PIPL and GDPR to ensure adequate protection.

8. Cookies & Local Storage

This site uses necessary local storage to maintain basic functions such as language preference, and does not use it for advertising tracking or cross-site profiling. You may clear or disable local storage via your browser; this may affect some experience but not your ability to submit an inquiry.

9. AI Chat Assistant

This site provides an online AI-assisted customer assistant (chatbot) to respond to your product and order questions in real time.

• Your conversation is used to answer your questions and may help improve service quality;
• When AI-model fallback is enabled, relevant conversation content may be sent to our server for processing;
• You may request deletion of your chat records at any time (see Section 10 for contact details).

10. Your Rights as a Data Subject

Under GDPR (Articles 15–22) and PIPL, you have the following rights regarding your personal data:

• Access / copy: know whether we process your data and obtain a copy;
• Rectification: correct inaccurate or incomplete data;
• Erasure: request deletion where the law permits;
• Restriction / objection: limit or object to processing in specified circumstances;
• Portability: receive your data in a structured, common format;
• Withdraw consent: withdraw consent at any time, without affecting prior lawful processing;
• Explanation (PIPL): request explanation of processing rules such as automated decisions.

If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.

11. Exercising Your Rights

You may exercise the above rights through the contact below. We respond within the legal timeframe (generally 1 month under GDPR, 15 working days under PIPL):

To verify your identity and protect your account, we may ask for appropriate identification before processing your request.

12. Children's Privacy

This site is intended for businesses and adult professionals, not for children under 16 (or the lower age set by applicable law), and we do not knowingly collect children's data. If you believe we have inadvertently collected a child's data, contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced on the site or notified to you, with the "Last updated" date shown at the top. Continued use of the site after an update constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data handling, or wish to exercise your rights, please contact us: